Must be willing to travel, but expectations are 5 -10% to locations within North America. Trade Show representation will be required.
TicketReturn, LLC, has an immediate career opportunity for a Client Support Specialist. The Client Support Specialist is the primary point of contact for TicketReturn clients performing services that include client implementations, training, assisting clients in trouble shooting to meet service expectations, and establishing and maintaining strong working relationships through effective communications with the primary users of the TicketReturn product suite.
Client Support Specialists are the frontline support staff for our clients. Specialists are responsible for answering general questions and troubleshooting basic application support. Each Client Service Specialist will represent the first level of communication to an assigned client and will be the client voice within the TicketReturn organization. Client Support Specialists are expected to maintain a professional demeanor and respond to clients in an efficient manner. To perform their job duties, representatives must be knowledgeable of all components of the TicketReturn product suite and be able to support all types of clients (i.e., professional baseball teams, universities, museums, race tracks, casinos, student ticketing, donor platform, and hosted clients).
Candidates should have 2+ years’ experience in a client support role as well as experience with ticketing software. Box Office experienced is preferred.
Evening and weekend work with on-call duties required. Normal hours of operations are 8 A.M. – 5 P.M. EST but candidate will be expected to be available to support clients as needed which may not fall within normal working hours.