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The Washington Wildthings Announce Multi-year Partnership With TicketReturn, a Leading Ticketing Technology Company

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Washington, Pennsylvania, November 8, 2023——Today, the Washington Wild Things and TicketReturn, an industry-leading box office, online, and mobile ticketing technology company based in Charlotte, NC, announced a multiyear partnership.

This strategic collaboration with TicketReturn opens thrilling possibilities for both the Washington Wild Things and their devoted supporters. With this alliance, fans can anticipate an effortless ticketing process that ensures smooth access to Wild Things games and events. Through TicketReturn’s sophisticated digital ticketing platform, attendees will have the ability to purchase tickets online, select their preferred seating, and obtain secure digital tickets directly on their smartphones.

“We’re elated to team up with the Washington Wild Things, an organization that aligns with our passion for providing unparalleled experiences,” said Christie Hussey, Chief Operating Officer at TicketReturn. “With our tech and dedicated customer service team, Wild Things fans can go from buying tickets to cheering in the stands without a hitch. Our commitment to excellence in customer service is something we take pride in, and it’s a big part of why our clients choose us time and again. We can’t wait to be a part of the Washington Wild Things’ success on game day and beyond while ensuring every fan enjoys a seamless ticketing experience.”

“We are excited for this multi-year partnership with TicketReturn at Wild Things Park.” said Tony Buccilli, President & General Manager of the Washington Wild Things. “Our fan experience begins once a ticket is purchased and collectively we will deliver the best customer service for our guests,” TicketReturn’s solutions will not only make the ticketing process easier for fans but will also enable the Wild Things to gain essential insights through advanced analytics. This informed approach will allow the organization to align its offerings with fan interests, improving engagement and forging unforgettable memories.

About TicketReturn

Headquartered in Charlotte, NC, TicketReturn is a prominent provider of box office and online ticketing services, catering to over 300 client venues and distributing more than 55 million tickets annually. Aside from being the leading ticketing service provider for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn’s varied client venues include universities, motorsports, horse racing, theaters, and professional sports arenas, reflecting the user-friendliness and scalability of the platform.

About the Washington Wildthings

The Washington Wild Things are a professional baseball team in the Frontier League, a partner league of Major League Baseball, that plays in Washington, PA. Since their inception in 2002, the Wild Things have won six division titles and earned numerous playoff appearances. Fans and media can stay aware of all the happenings in the Wild Things’ organization by following the team’s social media platforms and website, washingtonwildthings.com. For other inquiries, call the front office at 724-250-9555.

For additional information, or if you are interested in partnering with TicketReturn, please contact: marketing@ticketreturn.com

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The Visalia Rawhide Announces Partnership With TicketReturn, a Leading Ticketing Technology Company

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Visalia, California November 1, 2023—Today, The Visalia Rawhide,  a Minor League Baseball team of the California League and the Single-A affiliate of the Arizona Diamondbacks, and TicketReturn, an industry-leading box office, online, and mobile ticketing technology company based in Charlotte, NC, announced their partnership.

This strategic collaboration with TicketReturn opens up thrilling possibilities for The Rawhide and their devoted supporters. With this alliance, fans can anticipate an effortless ticketing process that ensures smooth access to Rawhide games and events. Through TicketReturn’s sophisticated digital ticketing platform, attendees can purchase tickets online, select their preferred seating, and obtain secure digital tickets directly on their smartphones.

“We are thrilled to announce our partnership with the Visalia Rawhide,” said Christie Hussey, Chief Operating Officer at TicketReturn. “This collaboration reinforces TicketReturn’s commitment to enhancing the fan experience through cutting-edge ticketing solutions. We believe that by joining forces with such a distinguished team, we can offer an unparalleled experience for both teams and fans alike. We look forward to a successful partnership and many memorable moments at the ballpark.”

TicketReturn’s solutions will not only make the ticketing process easier for fans but will also enable The Visalia Rawhide to gain essential insights through advanced analytics. This informed approach will allow the team to align its offerings with fan interests, improving engagement and forging unforgettable memories.

Dalila Palacios, Ticket Operations Manager for the Visalia Rawhide, expressed her enthusiasm about the collaboration, stating, “We are happy to be working alongside TicketReturn and using their program to enhance our fan experience.” This alliance promises to bring innovative ticketing technologies to the Rawhide’s dedicated fan base, streamlining the ticket purchasing process and elevating the overall game-day experience.”

About TicketReturn

Headquartered in Charlotte, NC, TicketReturn is a prominent provider of box office and online ticketing services, catering to over 300 client venues and distributing more than 55 million tickets annually. Aside from being the leading ticketing service provider for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn’s varied client venues include universities, motorsports, horse racing, theaters, and professional sports arenas, reflecting the user-friendliness and scalability of the platform.

About The Visalia Rawhide

The Visalia Rawhide are a Minor League Baseball team of the California League and the Single-A affiliate of the Arizona Diamondbacks. They are located in Visalia, California, and have played their home games at Valley Strong Ballpark since their inception in 1946.

For additional information, or if you are interested in partnering with TicketReturn, please contact:

marketing@ticketreturn.com

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TicketReturn Partners With Shift4 to Deliver Streamlined Payments Experience

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Charlotte, North Carolina, October 5, 2023 — TicketReturn, an industry-leading box office, online, and mobile ticketing technology company, is proud to partner with Shift4, a leader in integrated payments and commerce technology, to streamline the checkout and payments process for TicketReturn clients.

TicketReturn offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting, and fundraising features for sports and entertainment venues. This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to pro sports, colleges & universities, performing arts, high schools, and museums throughout the country.

Shift4’s integrated commerce solutions are used by every major professional sports league as well as colleges, entertainment venues, and many other business verticals — transforming the way fans and guests shop, order, and pay. Shift4 will provide TicketReturn clients with efficient and secure payment processing capabilities to deliver a frictionless checkout process.

“We’re excited to partner with TicketReturn to provide an enhanced payment process for their clients,” said Dustin Alpert, head of Shift4’s Sports & Entertainment vertical. “From in-person point of sale to online payments, our end-to-end commerce solution simplifies operations while improving the customer experience.”

“Our relationship with Shift4 will provide our partners the power to handle every aspect of the payments experience,” said Christie Hussey, Chief Operating Officer for TicketReturn. “From streamlined operations to state-of-the-art software and hardware, our clients are going to love this end-to-end commerce solution.”

About TicketReturn

TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serves minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform. For more information about TicketReturn, visit us at www.ticketreturn.com.

About Shift4

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit shift4.com.

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The Bowling Green Hot Rods Return to TicketReturn

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TicketReturn is excited to announce that the Bowling Green Hot Rods will be returning to TicketReturn to take advantage of their industry-leading box office, online and mobile ticketing technologies. The state-of-the-art ticketing technology that is used by many MILB clubs will once again allow Hot Rods fans a much more pleasant purchasing and gameday experience.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C. based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“Our decision to transition back to TicketReturn was an easy one. With the advancement in technology continuing to grow, TicketReturn makes the buying process easier for our fans to purchase and access their tickets before entering the ballpark. With different accessibilities, it will allow our team to streamline many of our processes and allow us to be able to focus on areas where improvement may be needed.” – Kyle Wolz, Bowling Green Hot Rods General Manager

The Bowling Green Hot Rods moved back to TicketReturn to provide their fans an easier online buying process. Their fans can expect less clicks to go through when buying a ticket through TicketReturn, as well as the ability to add gameday experiences through NTI. Fans will also be able to download tickets to their mobile wallets to be scanned upon entry, creating a much more streamlined process.

“TicketReturn is pleased to return as the official ticketing provider for the Bowling Green Hot Rods. We are excited they are trusting us to help establish a more streamlined purchasing process while providing the latest in digital technology.” – Christie Hussey, Chief Operating Officer for TicketReturn.

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About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

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The Gateway Grizzlies Partner With TicketReturn

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TicketReturn will be providing the Gateway Grizzlies with their industry-leading box office, online and mobile ticketing technologies. The state-of-the-art ticketing technology will make gameday a breeze for fans enjoying Frontier League baseball at GCS Credit Union Ballpark.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C. based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“With the advancement in technology and smart phones it was paramount our organization kept up with these trends. TicketReturn allows us to move forward with the best technology to implement our needs across all platforms. Purchasing and sending tickets has never been easier with our new partnership with TicketReturn.” – Kurt Ringkamp, Gateway Grizzlies General Manager

The Gateway Grizzlies selected TicketReturn to help continue the adoption of digital ticketing among their loyal fan base. The seamless and convenient ticket interface provides baseball fans an intuitive digital ticketing option that is easy to use. TicketReturn’s functionality will allow the Grizzlies to introduce multiple variations of ticket packages and include several added value experiences that can be purchased along with ballpark admission.

“We are excited to partner with the Gateway Grizzlies as they introduce new digital technology powered by TicketReturn to their fans this season.” – Christie Hussey, Chief Operating Officer for TicketReturn.

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About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

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Tormenta FC Selects TicketReturn

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TicketReturn and South Georgia Tormenta FC have signed an agreement that will allow TicketReturn to serve as the team’s exclusive provider of industry-leading box office, online and mobile ticketing technologies. Tormenta FC opted to partner with a ticketing technology company that offers two decades of technology management experience to help clients across the country exceed their goals.

TicketReturn, a Charlotte, North Carolina, based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues

“This new partnership with TicketReturn will provide our organization the features needed to power our box office operations as well as offer the best technology for digital ticketing options. We are excited to utilize this user-friendly ticketing platform in 2023 as we continue to solidify Tormenta’s presence in South Georgia.” –  Jenn Morriss, Tormenta FC’s Director of Ticketing

Under this new agreement, Tormenta FC along with Tormenta FC 2 and USL W League Champions join the Greenville Triumph SC in USL League One using TicketReturn’s fan-friendly platform. The state-of-the-art ticketing technology will be the first touch point for soccer fans as they are welcomed into Tormenta Stadium in Statesboro, Georgia.

“TicketReturn is excited partner with Tormenta FC as we continue to make our state-of-the-art technology available to USL teams.” – Christie Hussey, Chief Operating Officer for TicketReturn.

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About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

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Email Correspondence Delivers 87% Open Rate

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Delivering Emails that Get Opened


The Gastonia Honey Hunters have had tremendous success leveraging TicketReturn’s email correspondence throughout the season. Their campaigns range from communicating with season ticket holders to increase season ticket usage to deploying post event guest satisfaction surveys. In addition, the Honey Hunters have put Email Correspondence to work to collect fan
testimonials, highlight rivalry series and search for their coveted Fan of the Year Award. The Email Correspondence tool is an extremely effective tool for communicating valuable messages to ticket purchasers.

“Leveraging TicketReturn’s Email Correspondence has led us to achieve email open rates as high as 87%.This is further highlighted when compared to our non- TicketReturn emails that typically deliver a much lower open rate.”

Lauren Teer | Box Office Manager

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100% Digital Ticketing

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Texting tickets has been a top leveraged tool to improve the efficiency of a 100% digital ticket environment. Fans also show an increased propensity to transfer tickets digitally. One issue the Grasshoppers encountered in the
infancy of their ‘100% digital’ journey was the need for physical tickets from the Box Office. TicketReturn heard the Grasshoppers team and developed a Print-at-Home (PAH) ticket that can be produced by the Box Office. In the first year of digital ticketing, the Grasshoppers leveraged this PAH ticket <10% of the time. In 2022, the need for the PAH ticket has been reduced to <5% of all tickets.

“The Grasshoppers have not printed a ticket from the Box Office since 2019. We have been a 100% digital ticket ballpark and the transition has been seamless for our Box Office team and fans.”

Erich Dietz| Director of Ticket Sales

 

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TicketReturn’s Resell Feature

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Resell Feature Aids in Season Ticket Renewals The Kannapolis Cannon Ballers actively leveraged TicketReturn’s Resell Feature to provide an added value for their season ticket holders. After completing their first season in Atrium Health Ballpark, the Cannon Ballers saw a season ticket renewal rate of 85%, a success aided by the ‘value-add’ of an easy to use resell feature. This feature allows the season ticket holder to accumulate credit for concessions, merchandise, or customers can even use the credit towards next year’s season ticket purchase. The box on the left displays the Cannon Ballers’ success with increasing the usage of the resell feature among their season ticket holder base from 2021 to 2022! The feature provides a great perk to fans who cannot make the 60+ home games throughout the season.

“I have personally worked on 3 or 4 ticketing systems throughout my career and TicketReturn is by far one of the best as it simplifies the ticket sales process on so many levels.”
Dana Shaw | Director of Ticket Operations

 

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The Pulaski River Turtles Select TicketReturn To Power Digital Ticketing

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TicketReturn and the Pulaski River Turtles have signed an agreement that will allow TicketReturn to provide their industry-leading box office, online and mobile ticketing technologies to the organization. The state-of-the-art ticketing technology will be the first touch point for baseball fans as they enjoy Appalachain League baseball at Calfee Park.


TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C. based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.


“Calfee Park is very excited to be moving forward with TicketReturn for our 2022 Pulaski River Turtles season. TicketReturn came highly recommended by another organization in our league, and we have been pleased to discover that the service they have provided us thus far has lived up to the hype. They have exceeded our expectations.” said J.W. Martin, General Manager.


The Pulaski River Turtles selected TicketReturn to help continue the adoption of digital ticketing among their loyal fan base. The seamless and convenient ticket interface provides baseball fans an intuitive digital ticketing option that is easy to use. TicketReturn’s functionality will allow the River Turtles to introduce multiple variations of ticket packages and include several added value experiences that can be purchased along with ball park admission.


“TicketReturn is proud to partner with the Pulaski River Turtles and provide their front office and fans with industry leading ticketing technology.,” said Christie Hussey, Chief Operating Officer for TicketReturn. “We look forward to helping them leverage our software to enhance their ticket package variety and game day offerings.”


This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country.

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