Minor League Baseball Ticketing

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January 13 2023

The Bowling Green Hot Rods Return to TicketReturn

Johnathan Kaplan Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

TicketReturn is excited to announce that the Bowling Green Hot Rods will be returning to TicketReturn to take advantage of their industry-leading box office, online and mobile ticketing technologies. The state-of-the-art ticketing technology that is used by many MILB clubs will once again allow Hot Rods fans a much more pleasant purchasing and gameday experience.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C. based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“Our decision to transition back to TicketReturn was an easy one. With the advancement in technology continuing to grow, TicketReturn makes the buying process easier for our fans to purchase and access their tickets before entering the ballpark. With different accessibilities, it will allow our team to streamline many of our processes and allow us to be able to focus on areas where improvement may be needed.” – Kyle Wolz, Bowling Green Hot Rods General Manager

The Bowling Green Hot Rods moved back to TicketReturn to provide their fans an easier online buying process. Their fans can expect less clicks to go through when buying a ticket through TicketReturn, as well as the ability to add gameday experiences through NTI. Fans will also be able to download tickets to their mobile wallets to be scanned upon entry, creating a much more streamlined process.

“TicketReturn is pleased to return as the official ticketing provider for the Bowling Green Hot Rods. We are excited they are trusting us to help establish a more streamlined purchasing process while providing the latest in digital technology.” – Christie Hussey, Chief Operating Officer for TicketReturn.

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About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

January 13 2023

The Gateway Grizzlies Partner With TicketReturn

Johnathan Kaplan Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

TicketReturn will be providing the Gateway Grizzlies with their industry-leading box office, online and mobile ticketing technologies. The state-of-the-art ticketing technology will make gameday a breeze for fans enjoying Frontier League baseball at GCS Credit Union Ballpark.

“With the advancement in technology and smart phones it was paramount our organization kept up with these trends. TicketReturn allows us to move forward with the best technology to implement our needs across all platforms. Purchasing and sending tickets has never been easier with our new partnership with TicketReturn.” – Kurt Ringkamp, Gateway Grizzlies General Manager

The Gateway Grizzlies selected TicketReturn to help continue the adoption of digital ticketing among their loyal fan base. The seamless and convenient ticket interface provides baseball fans an intuitive digital ticketing option that is easy to use. TicketReturn’s functionality will allow the Grizzlies to introduce multiple variations of ticket packages and include several added value experiences that can be purchased along with ballpark admission.

“We are excited to partner with the Gateway Grizzlies as they introduce new digital technology powered by TicketReturn to their fans this season.” – Christie Hussey, Chief Operating Officer for TicketReturn.

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August 17 2022

Email Correspondence Delivers 87% Open Rate

Chris Kirby Case Studies Baseball, Baseball Ticketing, Email Correspondence, Minor League Baseball Ticketing, Pro Sports Ticketing

Delivering Emails that Get Opened

The Gastonia Honey Hunters have had tremendous success leveraging TicketReturn’s email correspondence throughout the season. Their campaigns range from communicating with season ticket holders to increase season ticket usage to deploying post event guest satisfaction surveys. In addition, the Honey Hunters have put Email Correspondence to work to collect fan
testimonials, highlight rivalry series and search for their coveted Fan of the Year Award. The Email Correspondence tool is an extremely effective tool for communicating valuable messages to ticket purchasers.

“Leveraging TicketReturn’s Email Correspondence has led us to achieve email open rates as high as 87%.This is further highlighted when compared to our non- TicketReturn emails that typically deliver a much lower open rate.”

Lauren Teer | Box Office Manager

July 20 2022

100% Digital Ticketing

Chris Kirby Case Studies Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

Texting tickets has been a top leveraged tool to improve the efficiency of a 100% digital ticket environment. Fans also show an increased propensity to transfer tickets digitally. One issue the Grasshoppers encountered in the
infancy of their ‘100% digital’ journey was the need for physical tickets from the Box Office. TicketReturn heard the Grasshoppers team and developed a Print-at-Home (PAH) ticket that can be produced by the Box Office. In the first year of digital ticketing, the Grasshoppers leveraged this PAH ticket <10% of the time. In 2022, the need for the PAH ticket has been reduced to <5% of all tickets.

“The Grasshoppers have not printed a ticket from the Box Office since 2019. We have been a 100% digital ticket ballpark and the transition has been seamless for our Box Office team and fans.”

Erich Dietz| Director of Ticket Sales

May 10 2022

TicketReturn’s Resell Feature

Chris Kirby Case Studies Baseball, Minor League Baseball Ticketing, Pro Sports Ticketing

Resell Feature Aids in Season Ticket Renewals The Kannapolis Cannon Ballers actively leveraged TicketReturn’s Resell Feature to provide an added value for their season ticket holders. After completing their first season in Atrium Health Ballpark, the Cannon Ballers saw a season ticket renewal rate of 85%, a success aided by the ‘value-add’ of an easy to use resell feature. This feature allows the season ticket holder to accumulate credit for concessions, merchandise, or customers can even use the credit towards next year’s season ticket purchase. The box on the left displays the Cannon Ballers’ success with increasing the usage of the resell feature among their season ticket holder base from 2021 to 2022! The feature provides a great perk to fans who cannot make the 60+ home games throughout the season.

“I have personally worked on 3 or 4 ticketing systems throughout my career and TicketReturn is by far one of the best as it simplifies the ticket sales process on so many levels.”
Dana Shaw | Director of Ticket Operations

March 29 2022

Staten Island Selects TicketReturn to Power Its Box Office

Chris Kirby Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

The Staten Island Ferry Hawks selected TicketReturn as the exclusive ticketing technology partner. TicketReturn will provide the Ferry Hawks with industry-leading box office, online and mobile ticketing technologies.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

The Ferry Hawks selected TicketReturn to improve their overall ticket operations and offer a variety of ticket packages and options to their fans. The Staten Island Box Office team will leverage TicketReturn’s ability to target groups and offer ticketing packages to the community.

TicketReturn will serve as the official provider of box office, online and mobile ticketing technologies for the Staten Island Ferry Hawks.

“TicketReturn is excited to bring our technology to the Ferry Hawks organization and the community. In addition to providing the front office team a digital ticketing solution, we are equally excited for the Ferry Hawks fans as they will now have access to a multitude of packages and promotions throughout the season.” said Christie Hussey, Chief Operating Officer for TicketReturn.

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country.

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About TicketReturn

TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

February 8 2021

TICKETRETURN ADDS HONEY HUNTERS AS NEWEST PARTNER

Chris Kirby Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

The Gastonia Honey Hunters have announced they will be partnering with TicketReturn as their exclusive ticketing technology partner. TicketReturn will serve as the Honey Hunters’ official provider of industry-leading box office, online and mobile ticketing technologies.

TicketReturn offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

Gastonia’s decision to partner with TicketReturn was easy thanks to the intuitive fan interface that allows Honey Hunter fans the ability to manage their tickets in a touch-less manner. The Gastonia box office team will have the power to seamlessly create their own events as well as keep fans safe with the TicketReturn’s proprietary Safe Fan Seating algorithm. “Partnering with TicketReturn will play an important role in providing a seamless experience to our fans and guests,” said David Martin, COO, Gastonia Honey Hunters. “TicketReturn’s cutting-edge technology enhancements, like their socially distanced seating algorithm, provide our team the tools to manage our venue and keep fans safe during this global pandemic. We look forward to welcoming our fans to the FUSE ballpark for world-class baseball as well as other year-round sports, music, and entertainment events.” The Honey Hunters’ box office team will leverage TicketReturn’s built in CRM capabilities and detailed reporting. The reporting tools are fully customizable and allow the box office team to better understand their fans and make informed marketing decisions.

“We are excited to begin our partnership with Gastonia and expand our baseball partner footprint.” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “TicketReturn looks forward to leveraging our industry expertise to help the Honey Hunters succeed in their inaugural season.” This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges, and universities throughout the country.

### About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 250 client venues and issuing more than 38 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

December 9 2020

CRUSHERS CHOOSE TICKETRETURN AS TICKETING TECHNOLOGY PROVIDER

Chris Kirby Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

The Lake Erie Crushers have selected TicketReturn as its exclusive ticketing technology partner. TicketReturn will serve as the Crushers’ official provider of industry-leading box office, online and mobile ticketing technologies. TicketReturn offers nearly two decades of technology management experience to help clients across the country exceed their goals.

The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

The Crushers’ decision to partner with TicketReturn was easy thanks to the intuitive fan interface that allows Crushers fans the ability to manage their tickets in a touch-less manner. In addition, the technology’s ease of use is enjoyed by the front office team as they can seamlessly create events as well as keep fans safe with the TicketReturn’s proprietary Safe Fan Seating algorithm.

“Our partnership with TicketReturn will allow us to confidently move into the 2021 season. The ability to provide our fans with touch-less ticketing options and to offer socially distanced seating with the recently developed Safe Fan Seating algorithm provide assurance that we are prepared to welcome fans back to our venue.” said Patrick Crumb, Ticket Operations Manager. The Crushers’ box office team will leverage TicketReturn’s detailed reporting and customizable dashboard interface. These reporting tools are fully customizable and allow the box office team to better understand their fans and make informed marketing decisions.

“TicketReturn is excited to partner with the Lake Erie Crushers and introduce them to a variety of incremental revenue generating features.” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “We look forward to helping them increase ticket revenue and keep their fans safe this season with our many touch-less ticketing features.” This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country.

December 4 2020

LAKEWOOD BLUECLAWS EXTEND EXCLUSIVE 10-YEAR TICKETING PARTNERSHIP WITH TICKETRETURN

Chris Kirby Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

The Lakewood BlueClaws (Lakewood, NJ) have agreed to renew their exclusive 10-year ticketing relationship with ticketing technology leader TicketReturn.

TicketReturn, a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, will continue to serve the team as the exclusive provider of industry-leading box office, online and mobile technologies.

Each TicketReturn client is empowered to use a host of industry-leading services, including total box office, mobile and online sales integration, online customer account services, digital ticket ownership and usage tracking, and user-controlled ticket ownership. TicketReturn develops new technology and strategic and integrated partnerships every year that allow partners like the BlueClaws to stay up-todate in the ticketing industry.

TicketReturn, a leading provider of box office, online and mobile ticketing services, offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C.-based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“It’s gratifying to be a part of the BlueClaws’ success,” said Christie Hussey, TicketReturn’s Vice President of Sales & Marketing. “We believe our platform’s ease-of-use, our dedicated client support representatives have aided in the Blue Claws’ box office success.” The team will continue to take advantage of several TicketReturn features, including online vouchers, non-ticketed inventory, and a full variety of ticketing package capabilities, including flex packages, miniplans, season ticket options, and more.

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country.

### About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 250 client venues and issuing more than 38 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serves minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

December 9 2019

TICKETRETURN TO STRENGTHEN KANNAPOLIS CANNON BALLERS’ BOX OFFICE AS EXCLUSIVE TICKETING PROVIDER

Chris Kirby Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

Team GM says TicketReturn will take the Cannon Ballers to new heights The Kannapolis Cannon Ballers (Kannapolis, N.C.) will receive industry-leading solutions and dedicated client support as the latest Minor League Baseball partner of ticketing technology leader TicketReturn.

TicketReturn, a leading provider of box office, online and mobile ticketing technologies, will enhance the Cannon Ballers ticket operations as the team’s exclusive ticketing provider as they move to their new ballpark for the 2020 season. The club’s box office will be able to take advantage of TicketReturn’s strategic partnerships and dedicated client support representatives to best serve fans in Cabarrus County and beyond.

“We are absolutely thrilled to begin a new era of Kannapolis baseball with TicketReturn right by our side,” said Matt Millward, general manager of the Cannon Ballers. “Enhancing the fan experience is our top priority as we transition into the new ballpark. We believe that TicketReturn provides us an industry leading solution that can benefit both our front office and entire fan base.” The Cannon Ballers will benefit from TicketReturn’s strategic partnership with Groupmatics, which offers a streamlined process for the sale and distribution of group tickets. The team also plans to capitalize on the tools provided within TicketReturn’s online management platform by allowing fans to resell, print, and email their tickets with just the click of a button.

“The Kannapolis Cannon Ballers are poised to deliver impressive attendance numbers in the South Atlantic League,” said Christie Hussey, Vice President of Sales and Marketing at TicketReturn. “Our platform’s ease-ofuse will allow the team to make an effortless transition into the new Kannapolis Sports & Entertainment Venue. TicketReturn is looking forward to collaborating with the Cannon Ballers to deliver technology that accommodates their substantial demand and fuels revenue growth for the future.”

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country.