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Division One School Ticketing

TicketReturn Welcomes The Citadel

TicketReturn Welcomes The Citadel

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The Citadel has chosen to partner with TicketReturn for their industry-leading box office, online, and mobile ticketing technologies. The Citadel joins a robust list of Division One athletic programs to utilize the platform. TicketReturn looks forward to providing the entire campus with seamless event operation and revenue generation for years to come.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C. based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting, and fundraising features for sports and entertainment venues.

“We decided to go with TicketReturn because of the great customer service options the platform gives us. The ease of use for the client made the decision a no-brainer,” said Kyle Teegardin, Director of Ticket Sales at The Citadel. “Now being able to offer our clients the ability to transfer and put digital tickets into their mobile wallets will make life much easier for them. We have been behind the times with our ticketing platform, and TicketReturn allows us the ability to move towards digital ticketing. This was a great opportunity that we couldn’t pass up. We look forward to our partnership and growing our fanbase.”

The Citadel decided on TicketReturn because of the user interface and digital ticketing features. It was a priority to move their operation to a more technology centered solution that would allow patrons to utilize QR Codes, Texting, and Wallet Integrations. The Citadel wanted to utilize a software that was easier, faster, and more reliable for their growing fanbase.

“TicketReturn is excited to provide robust digital ticketing opportunities to The Citadel that will allow their fans a streamlined experience for purchasing and managing tickets,” said Christie Hussey, Chief Operating Officer for TicketReturn.

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to pro sports, colleges & universities, performing arts, high schools, and museums throughout the country.

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About TicketReturn

TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

USC Uptate

USC Upstate Selects TicketReturn

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USC Upstate has selected TicketReturn to bring their industry-leading box office, online, and mobile technologies to their fans and campus. USC Upstate opted to partner with a ticketing technology company that has a history rooted in athletics.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting, and fundraising features for sports and entertainment venues.

The Spartans box office team recently moved to 100% digital tickets in their operations and TicketReturn’s built-in email and texting functionality provides the tools to optimize their digital ticketing direction. “We were impressed by TicketReturn’s ability to text tickets. This is an ideal feature set for our Box Office operations and our fans.” said Nathan Dixon, Assistant Athletic Director for Internal Operations. “In addition to TicketReturn’s easy to use platform, we were equally impressed with their commitment to support as they provide a dedicated client support representative for our team to work with throughout the year.”
“TicketReturn welcomes the opportunity to partner with USC Upstate and deliver key features to aid their box office operations.” said Christie Hussey, Chief Operating Officer for TicketReturn. “We look forward to growing our relationship with the university and providing their team the industry leading technology and support it needs to succeed.”
This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges, and universities throughout the country.


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About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

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Coppin State University Partners with TicketReturn

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Coppin State University has selected TicketReturn to bring their industry-leading box office, online and mobile technologies to their fans and campus.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“TicketReturn has made it easy to transition from our previous ticketing system. It’s been easy to administer and we have received very positive feedback from our ticketed guests on the new system,” said Ruffin Bell, Marketing and Promotions Specialist at Coppin State University. “Amber (our representative) has been a delight to work with and readily available when needed. I look forward to really using all the features TR has to offer to help boost communication and sales with our guests.”

TicketReturn will serve as the official provider of box office, online and mobile technologies for Coppin State University.

Coppin State University officials were excited to team up with a technology partner that is quick to adapt and displays ingenuity when developing features. TicketReturn’s diverse capabilities and user-friendly fan interface will be a welcomed addition to campus. 

“TicketReturn’s partnership with Coppin State University will provide their box office team with multiple features to improve daily operations.” said Christie Hussey, Chief Operating Officer for TicketReturn. “Coppin State students, alumni and fans will enjoy a fan friendly user interface and an easy to use platform throughout the season.”

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges, and universities throughout the country.

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About TicketReturn

TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

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Digital Ticketing Success

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Stetson University Athletics added TicketReturn to campus in 2021. They immediately introduced multiple digital ticketing features to improve their fan experience and their Box Office operations.

Custom Mobile Site – Fans are allowed the ability to check out as a guest with minimal steps.

Online Renewal for Every Sport – Fans can reserve the same seats from the convenience of their desktop or mobile device at any time of day – not just during Box Office operating hours.

The Ability to Text Tickets – Fans love the texting feature and it has improved the self-serve ticketing options and reduced the demand on the Box Office window throughout the season.

“When you don’t hear from your fans throughout the season regarding ticketing, that is an indication your technology is running seamlessly.”

Daniel Schubert | Assistant Athletic Director for Ticketing

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Campus Wide Mobile Ticketing

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Migration to Mobile Ticketing is a Success

UAlbany began its partnership with TicketReturn in 2021/22 and migrated almost entirely to mobile ticketing throughout the year. The Box Office team saved $10,000 that they had spent in previous years on printed tickets. The gameday experience was easier on fans as QR codes were leveraged to allow fans to purchase tickets throughout the venue vs the 1 Box Office location. The technology reduced the demand on the Box Office team throughout the season and allowed them to focus on gameday duties. UAlbany’s first year was a success and they look forward to increasing the utilization of TicketReturn within their Box Office as well as with their fans. 

“TicketReturn powered our migration to nearly 100% mobile ticketing over the last year. The transition has been seamless
for our Box Office team and our fans.”


Nathaniel Mason
Assistant Athletic Director | Ticket Sales
UAlbany

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TR Commencement Improved Graduation Operations

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The NC Central Ticket Office partnered with the Registrar’s Office as they embarked to ticket their first commencement ceremony in 2021. TR Commencement allowed NC Central to migrate to a digital ticketing environment for their commencement ceremony, but still offered the flexibility of paper tickets to the graduates and their families when needed. They were able to place limits on invited guest tickets that each graduate was offered based on the degree they received. Students were conveniently able to claim their graduation tickets online. Graduate eligibility was validated by TR Commencement, and this served as a form of “checks and balances” to confirm there were not holds or outstanding student balances assigned to the graduates.

“Utilizing TR Commencement has allowed us to shift from paper tickets to digital and control attendance by placing limits on guests that each graduate can invite. The implementation was seamless, as the TicketReturn client support team worked hand-in-hand with our team to ensure our ceremony was a success.”

NC Central has seen a 100% success rate on commencement events since migrating to the platform. 

Devona Knight
Assistant AD for Ticket Operations
NC Central University

ATM

Texas A&M Partners with TicketReturn to power commencement operations

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Texas A&M University has selected TicketReturn’s TR Commencement to deliver industry-leading technology to power commencement ceremonies on campus.

 

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

 

TicketReturn will serve as the official provider of commencement ticketing technology for Texas A&M University.

Texas A&M will introduce TR Commencement for their upcoming graduation ceremonies across campus.  TR Commencement offers secure integration with your existing university registrar’s system, allowing your staff to determine student commencement eligibility by year, semester, or department. TR Commencement allows you to control student eligibility, track attendance and manage high demand ticket distribution. 

 

“TicketReturn’s partnership with Texas A&M University will provide the ideal technology to power commencement ceremonies on campus.” said Christie Hussey, Chief Operating Officer for TicketReturn.

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges, and universities throughout the country.

 

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About TicketReturn

TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

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TR Student Delivers Unprecedented Email Open Rates

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The West Virginia University box office team has leveraged TicketReturn’s built-in email correspondence feature to communicate with their students for football and basketball games. This tool has been a vital platform to deliver messages of how and when to request tickets, what color to wear, and any other game day related student marketing messages. West Virginia University has seen an incredible 75% email open rate, since utilizing TR Student. 


The email feature makes it easy to communicate to students. The box office team continues to be impressed by the engagement TicketReturn’s platform delivers on a consistent basis.

“I have been using TR Student for the last 10 years and have been blown away by the ability of the platform to successfully communicate with our students via the built-in email functionality.”

Nate Zinn | Assistant Athletic Director
West Virginia University

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STETSON SELECTS TICKETRETURN TO POWER ATHLETICS TICKETING OPERATIONS

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Stetson University Athletics has selected TicketReturn to bring their industry-leading box office, online, and mobile technologies to their fans and campus.

TicketReturn offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting, and fundraising features for sports and entertainment venues.

Stetson University Athletics officials referenced the unrivaled support that the TicketReturn client support team provides. They take the time to learn your business so that they can develop the right ticketing options to achieve your objectives. “Stetson is excited to introduce TicketReturn to our box office operations.” said Daniel Schubert, Assistant Athletic Director for Tickets. “The technology is very easy to use but still provides a robust feature set and delivers a great experience to any fan coming to a game.” Box office officials are also excited to leverage the multiple digital ticketing solutions that TicketReturn delivers and provide fans with the tickets they need via the delivery that they prefer. Fans will be able to text and email tickets as well as access them on their mobile device.

“TicketReturn is excited to kick off our partnership with Stetson University Athletics.” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “We pride ourselves on continuous development and enhancements and look forward to delivering industry leading technology to the box office team and their fans.” This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges, and universities throughout the country.

### About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 250 client venues and issuing more than 38 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

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UALBANY ATHLETICS CHOOSE TICKETRETURN TICKETING PROVIDER

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The University at Albany (UAlbany) Athletics Department announced they will be partnering with TicketReturn as its ticketing and donor management platform provider. TicketReturn will serve as the Great Danes’ official provider of industry-leading box office, online and mobile technologies. 

TicketReturn offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues. 

“Partnering with TicketReturn is the latest step in our mission to enhance the UAlbany Athletics gameday experience and we’re excited to bring this new platform to our fans and supporters. Beyond TicketReturn’s excellent live event ticketing functionality, we will now be able to use their platform to enhance our outreach and to ensure that we continue to serve all of our Great Dane fans.” said Vic Cegles, Deputy Athletic Director. 

UAlbany Athletics will leverage TicketReturn’s detailed reporting and convenient dashboard view. These reporting tools are fully customizable and allow the box office team to better understand their fans and make informed marketing decisions. The UAlbany team will also employ TR Donor and its powerful fundraising and donor relationship solutions to help create campaigns, collect and track demographic information and put their ticket office in sync with their fundraising goals. 

“TicketReturn is excited to introduce UAlbany to multiple touch-less ticketing features as well as assist them in their fundraising goals with TR Donor.” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “We look forward to growing our relationship with the university and giving the box office team the tools and support it needs to succeed.” This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country. 

### About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 250 client venues and issuing more than 38 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

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