College Athletics Ticketing

July 28 2022

Digital Ticketing Success

Chris Kirby Case Studies College Athletics Ticketing, College Ticketing, Commencement Ticketing, Division One athletic programs, Division One School Ticketing, Student Ticketing, University Ticketing

Stetson University Athletics added TicketReturn to campus in 2021. They immediately introduced multiple digital ticketing features to improve their fan experience and their Box Office operations.

Custom Mobile Site – Fans are allowed the ability to check out as a guest with minimal steps.

Online Renewal for Every Sport – Fans can reserve the same seats from the convenience of their desktop or mobile device at any time of day – not just during Box Office operating hours.

The Ability to Text Tickets – Fans love the texting feature and it has improved the self-serve ticketing options and reduced the demand on the Box Office window throughout the season.

“When you don’t hear from your fans throughout the season regarding ticketing, that is an indication your technology is running seamlessly.”

Daniel Schubert | Assistant Athletic Director for Ticketing

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June 8 2022

Campus Wide Mobile Ticketing

Chris Kirby Case Studies College Athletics Ticketing, College Ticketing, Commencement Ticketing, Division One athletic programs, Division One School Ticketing, Student Ticketing, University Ticketing

Migration to Mobile Ticketing is a Success

UAlbany began its partnership with TicketReturn in 2021/22 and migrated almost entirely to mobile ticketing throughout the year. The Box Office team saved $10,000 that they had spent in previous years on printed tickets. The gameday experience was easier on fans as QR codes were leveraged to allow fans to purchase tickets throughout the venue vs the 1 Box Office location. The technology reduced the demand on the Box Office team throughout the season and allowed them to focus on gameday duties. UAlbany’s first year was a success and they look forward to increasing the utilization of TicketReturn within their Box Office as well as with their fans.

“TicketReturn powered our migration to nearly 100% mobile ticketing over the last year. The transition has been seamless
for our Box Office team and our fans.”

Nathaniel Mason
Assistant Athletic Director | Ticket Sales
UAlbany

July 2 2021

STETSON SELECTS TICKETRETURN TO POWER ATHLETICS TICKETING OPERATIONS

Chris Kirby Articles College Athletics Ticketing, College Ticketing, Division One athletic programs, Division One School Ticketing, Student Ticketing, University Ticketing

Stetson University Athletics has selected TicketReturn to bring their industry-leading box office, online, and mobile technologies to their fans and campus.

TicketReturn offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting, and fundraising features for sports and entertainment venues.

Stetson University Athletics officials referenced the unrivaled support that the TicketReturn client support team provides. They take the time to learn your business so that they can develop the right ticketing options to achieve your objectives. “Stetson is excited to introduce TicketReturn to our box office operations.” said Daniel Schubert, Assistant Athletic Director for Tickets. “The technology is very easy to use but still provides a robust feature set and delivers a great experience to any fan coming to a game.” Box office officials are also excited to leverage the multiple digital ticketing solutions that TicketReturn delivers and provide fans with the tickets they need via the delivery that they prefer. Fans will be able to text and email tickets as well as access them on their mobile device.

“TicketReturn is excited to kick off our partnership with Stetson University Athletics.” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “We pride ourselves on continuous development and enhancements and look forward to delivering industry leading technology to the box office team and their fans.” This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges, and universities throughout the country.

### About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 250 client venues and issuing more than 38 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

February 19 2021

WEST TEXAS A&M PARTNERS WITH TICKETRETURN

Chris Kirby Articles College Athletics Ticketing, College Ticketing, Commencement Ticketing, Student Ticketing, University Ticketing

West Texas A&M University has selected TicketReturn to bring their industry-leading box office, online and mobile technologies to their fans and campus.

TicketReturn offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

West Texas A&M University officials said they were excited to team up with a technology partner that is quick to adapt and displays ingenuity when developing features. TicketReturn’s diverse capabilities and user-friendly fan interface will be a welcomed addition to campus. The West Texas A&M box office team will offer a host of touch-less ticketing options as they continue to host events and welcome fans.

“West Texas A&M is looking forward to the functionality of TR Student and TR Donor in addition to deploying TicketReturn’s clean and intuitive user interface to support all of our athletic events. said Casey Lish, Associate Athletic Director of Development. “We will utilize multiple features that offer the flexibility to provide a touchless ticketing environment for our fans.” West Texas A&M will introduce TR Texting, a tool that will allow fans to request and receive tickets via text message and ultimately reduce touch points in the ticket transaction process. Their use of TR Student provides their campus with functionality that is loaded with customizable features designed to maximize student attendance and manage entry time on a per event basis.

“TicketReturn’s partnership with West Texas A&M University will provide their box office team with multiple features to improve daily operations.” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “In addition to bringing TicketReturn’s fan friendly user interface to campus, we are happy to provide tools that will keep West Texas A&M students connected from their freshman year until they reach alumni status with the introduction of TR Student and TR Donor.”

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges, and universities throughout the country.

January 29 2021

UALBANY ATHLETICS CHOOSE TICKETRETURN TICKETING PROVIDER

Chris Kirby Articles College Athletics Ticketing, College Ticketing, Division One athletic programs, Division One School Ticketing, Student Ticketing, University Ticketing

The University at Albany (UAlbany) Athletics Department announced they will be partnering with TicketReturn as its ticketing and donor management platform provider. TicketReturn will serve as the Great Danes’ official provider of industry-leading box office, online and mobile technologies.

TicketReturn offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, NC based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“Partnering with TicketReturn is the latest step in our mission to enhance the UAlbany Athletics gameday experience and we’re excited to bring this new platform to our fans and supporters. Beyond TicketReturn’s excellent live event ticketing functionality, we will now be able to use their platform to enhance our outreach and to ensure that we continue to serve all of our Great Dane fans.” said Vic Cegles, Deputy Athletic Director.

UAlbany Athletics will leverage TicketReturn’s detailed reporting and convenient dashboard view. These reporting tools are fully customizable and allow the box office team to better understand their fans and make informed marketing decisions. The UAlbany team will also employ TR Donor and its powerful fundraising and donor relationship solutions to help create campaigns, collect and track demographic information and put their ticket office in sync with their fundraising goals.

“TicketReturn is excited to introduce UAlbany to multiple touch-less ticketing features as well as assist them in their fundraising goals with TR Donor.” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “We look forward to growing our relationship with the university and giving the box office team the tools and support it needs to succeed.” This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country.

October 29 2020

SOUTHERN UTAH UNIVERSITY ATHLETICS SELECT TICKETRETURN AS EXCLUSIVE TICKETING PROVIDER

Chris Kirby Articles College Athletics Ticketing, College Ticketing, Division One athletic programs, Division One School Ticketing, Student Ticketing, University Ticketing

Southern Utah University Athletics cited TicketReturn’s flexibility to develop a pricing structure that fit the needs of their athletic department as a key reason for choosing TicketReturn as its exclusive ticketing partner.

The value in the full suite of TicketReturn features and functionality impressed the Southern Utah athletics’ department. TicketReturn, a leading provider of box office, online and mobile ticketing services, offers nearly two decades of technology management experience to help clients across the country exceed their goals.

The Charlotte, N.C.-based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

School officials said they chose to partner with TicketReturn because of its commitment to providing cutting-edge technology and this was demonstrated by TicketReturn’s focus on providing a touch-less ticketing fan experience. Touch-less ticketing features include a user-friendly mobile experience, Apple Wallet functionality, and the ability to email and text tickets. “Throughout our RFP process, TicketReturn’s platform stood out from the competition thanks in part to their incredibly easy to use software and their devotion to innovation., said Shon Spevak, Senior Associate Athletics Director. “The Safe Fan Seating socially distanced algorithm exemplified their commitment to provide the tools to allow our box office team to succeed.” In addition to Safe Fan Seating, the box office team will leverage TicketReturn’s detailed reporting and convenient dashboard view. These reporting tools help partners understand their customers’ spending habits and inform marketing decisions.

“We welcome the opportunity to work in tandem with the Southern Utah University athletics department as we deploy key features to help improve their box office operations.,” said Christie Hussey, Vice President of Sales and Marketing at TicketReturn. “We intend to provide continued development and enhancements to help Southern Utah increase revenue and better serve their boosters and fans.”

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country.

August 29 2020

MOBILE SPORTS AND ENTERTAINMENT GROUP TAPS TICKETRETURN AS EXCLUSIVE TICKETING PROVIDER

Chris Kirby Articles College Athletics Ticketing, Concert Ticketing, Entertainment Group Ticketing, Event Ticketing, Pro Sports Ticketing

Mobile Sports & Entertainment Group referenced TicketReturn’s unrivaled customer service and support as a contributing factor in selecting their long-term provider of industry-leading box office, online and mobile technologies.

“TicketReturn is a user-friendly platform for both the front office team as well as the fans,” said JR Wittner, Director of Ticketing and Events. “The client support team at TicketReturn is helpful, courteous and responsive and that played a big part in our decision to partner with TicketReturn.” Mobile Sports & Entertainment will use TicketReturn’s industry leading technology to power multiple events throughout the year including concerts, multiple drive thru light shows and baseball games. The front office team also plans to use TicketReturn’s detailed, customized reports to reveal key insights and aid in increasing sales. TicketReturn offers partners detailed reports through a convenient dashboard view. These reporting tools help partners understand their customers’ spending habits and inform marketing decisions.

“We look forward to partnering with the Mobile Sports & Entertainment Group and to continue providing fans attending events at Hank Aaron Stadium a user-friendly ticketing platform.,” said Christie Hussey, Vice President of Sales and Marketing at TicketReturn. “We are excited to serve their front office team with continued development and new features to allow them to successfully host a variety of events throughout the year.” This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to professional sports teams, cultural facilities, colleges and universities throughout the country.

October 30 2019

TICKETRETURN, SOUTHEASTERN LOUISIANA RENEW EXCLUSIVE TICKETING PARTNERSHIP

Chris Kirby Articles College Athletics Ticketing, College Ticketing, Division One athletic programs, Division One School Ticketing, Student Ticketing, University Ticketing

Southeastern Louisiana University’s (Hammond, La.) athletic department has agreed to renew its 10-year partnership with ticketing technology leader TicketReturn. TicketReturn will continue to serve the Southeastern Louisiana Lions as the exclusive provider of industry-leading box office, online and mobile ticketing technologies. TicketReturn’s dedicated client support representatives have enjoyed working in partnership with Southeastern Louisiana to increase the efficiency of the university’s box office operations.

TicketReturn, a leading provider of box office, online and mobile ticketing services, offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C.-based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues. Each TicketReturn client is empowered to use a host of industry-leading services, including total box office, mobile and online sales integration, online customer account services, digital ticket ownership and usage tracking, and user-controlled ticket ownership.

“It’s gratifying to see Southeastern Louisiana’s box office team thrive throughout our partnership,” said Christie Hussey, Vice President of Sales and Marketing at TicketReturn. “TicketReturn prides itself on offering box offices the service and support they need to provide an excellent ticketing experience for their fans.”

July 18 2019

TICKETRETURN, CHARLESTON SOUTHERN ATHLETICS RENEW TICKETING PARTNERSHIP

Chris Kirby Articles College Athletics Ticketing, College Ticketing, Division One athletic programs, Division One School Ticketing, Student Ticketing, University Ticketing

Charleston Southern University’s athletics department has agreed to renew its long-standing partnership with ticketing technology leader TicketReturn over the next five years. TicketReturn will continue to serve the Charleston Southern Buccaneers as the exclusive provider of industry-leading box office, online and mobile ticketing technologies. Charleston Southern has enjoyed working alongside TicketReturn’s dedicated client support representatives as they work in partnership to increase the efficiency of the university’s box office operations.

The university will soon add TicketReturn’s TR Donor solution to help track donor campaigns, improve internal communication and give Buccaneers fans an easy, accountable way to donate to their school. “The customer service at TicketReturn is exceptional,” said Tyler Davis, Associate Athletic Director for Development/Tickets. “As a Division I Athletic Department, we believe the features within TicketReturn best serves our donors and fan base. As we look to continue to get better in everything we do, we are excited about our future, the possibilities, and the potential with the renewed contract.”

TicketReturn, a leading provider in box office, online and mobile ticketing services, offers nearly two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C.-based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“TicketReturn looks forward to continuing our successful partnership with Charleston Southern,” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “By introducing TR Donor on campus, we can help make the donor process easy and flexible. We look forward to growing our relationship with the university and giving the box office team the support it needs to succeed.”

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About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 250 client venues and issuing more than 38 million tickets annually. As the leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serves minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms and motorsports.

July 11 2019

TICKETRETURN, WINTHROP UNIVERSITY RENEW TICKETING PARTNERSHIP

Chris Kirby Articles College Athletics Ticketing, College Ticketing, Division One athletic programs, Division One School Ticketing, Student Ticketing, University Ticketing

Winthrop University has agreed to renew its long-standing partnership with ticketing technology leader TicketReturn. TicketReturn will continue to serve the Winthrop Eagles athletic department as the exclusive provider of industry-leading box office, online and mobile ticketing technologies. Winthrop has enjoyed working alongside TicketReturn’s dedicated client support representatives as they work in partnership to increase the efficiency of Winthrop’s box office operations. During the past basketball season, Winthrop deployed a fanfriendly SMS offer using TicketReturn’s TR Texting technology. In addition, the university promoted an exclusive basketball mini-plan offer on its print-at-home tickets.

“We are happy to continue our long-standing relationship with TicketReturn,” said Ken Halpin, Winthrop’s Vice President for Intercollegiate Athletics. “They have helped us enhance our ticketing service for athletics as well as external events that we are bringing to the Winthrop campus.” TicketReturn, a leading provider in box office, online and mobile ticketing services, offers nearly two decades of technology management experience to help clients across the country exceed their goals.

“TicketReturn has enjoyed working in concert with Winthrop’s box office operations and to aid in their success of revenue growth and connecting with fans,” said Christie Hussey, Vice President of Sales and Marketing for TicketReturn. “We look forward to continuing to build our relationship and helping the university attract fans from Rock Hill and beyond.”

### About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 250 client venues and issuing more than 38 million tickets annually. As the leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serves minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.