Johnathan Kaplan

About Johnathan Kaplan

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June 2 2023

ParkHub Announces Partnership With TicketReturn, a Leading Ticketing Technology Company

Johnathan Kaplan Articles Integrated Partners, ParkHub, Parking Revenue, Parking Services

(DALLAS) ParkHub, a leading provider of parking software and payment solutions, announced its partnership with TicketReturn, an industry-leading box office, online, and mobile ticketing technology company. With this new partnership, ParkHub adds to its list of integrations available in its product suite.

Charlotte-based TicketReturn is a leading provider of box office and digital ticketing services, issuing more than 55 million tickets every year. TicketReturn services many professional sports stadiums, is the main provider of ticketing services for Minor League Baseball in the U.S. and Canada, and also serves unique venues such as theaters, motor racing arenas, horse racing arenas, and more, due to its easy to use features and platform scalability.

‘We are excited to have ParkHub join our list of integrated partners,” said Christie Hussey, TicketReturn’s Chief Operating Officer. “We feel this strategic partnership will allow our clients the ability to offer a streamlined parking experience for their customers that will result in increased revenues and customer satisfaction.”

“Adding TicketReturn to our expanding list of integrations empowers our ongoing market leadership in sports and entertainment,” said Chris Elliston, ParkHub’s Chief Revenue Officer. “We are excited to introduce this partnership with TicketReturn to help our shared venue customers optimize operations and finance, as well as create a better fan experience.”

About TicketReturn

Headquartered in Charlotte, NC, TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually.  As the leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serves professional sports venues including minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues include theater, motorsports, horse racing, university arenas, and sports stadiums reflecting the ease of use and scalability of the platform.

About ParkHub

Headquartered in Dallas, Texas, ParkHub is optimizing the world’s journeys by providing cutting-edge enterprise technology to support the parking industry. Founded in 2010 by parking industry veteran George Barker Sr., ParkHub provides a fully integrated software and payment processing solution to optimize parking operations, facilitate payments, and deliver real-time business insights to customers in multiple vertical markets, including sports, music & entertainment, higher education, parks & recreation, and other destinations. Through reliable technology, advanced reporting and analytics, and integrations with numerous parking and ticketing solutions, ParkHub helps clients increase revenue, improve operational efficiency, and deliver exceptional guest experiences. For more information, visit ParkHub.com.

Contact

Brian Castle

brian.castle@parkhub.com

(919) 360-9690

February 27 2023

Clark Atlanta University selects Ticketing Technology Company for its Digital Ticketing Needs

Johnathan Kaplan Articles College Ticketing, Commencement Ticketing, HBCU, HBCU Ticketing, Historical Black Colleges and Universities, Student Ticketing, University Ticketing

Clark Atlanta University selected TicketReturn, an industry-leading box office, online, and mobile ticketing technology company, as the university transitions from paper ticketing to digital.

TicketReturn offers two decades of technology management experience and unrivaled client support to help clients across the country exceed their goals. The Charlotte, N.C.-based company provides a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting, and fundraising features for sports and entertainment venues.

“We switched to TicketReturn at Clark Atlanta University to provide our community members with a seamless digital ticketing experience. Their enhanced features will allow our guests to purchase and transfer tickets to events from their mobile devices”, said Rita McDaniel Raines, Director of Financial Systems and Solutions at Clark Atlanta University. “We look forward to a valuable partnership with TicketReturn.”

Clark Atlanta University chose TicketReturn for its industry-leading technology and advances in digital ticketing. In addition, the university looked for a partner that could provide dedicated client support throughout the digital transition process.

“TicketReturn is excited to bring our technology to Clark Atlanta University to help them achieve their goals of providing a completely digital ticketing experience for their customers,” said Christie Hussey, Chief Operating Officer for TicketReturn. “In addition to providing their team with a digital ticketing solution, we are excited to introduce a customer-friendly platform to their community.”

This partnership furthers TicketReturn’s commitment to providing ticketing solutions and services to professional sports, colleges & universities, performing arts, high schools, and museums throughout the country.

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About TicketReturn

TicketReturn is a leading box office and online ticketing services provider, serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball, and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, to motorsports, horse racing, university arenas, and sports stadiums, reflecting the ease of use and scalability of the platform.

About Clark Atlanta University

Clark Atlanta University was formed with the consolidation of Atlanta University and Clark College, both of which hold unique places in the annals of African American history. Atlanta University, established in 1865 by the American Missionary Association, was the nation’s first institution to award graduate degrees to African Americans. Clark College, established four years later in 1869, was the nation’s first four-year liberal arts college to serve a primarily African American student population. Today, with nearly 4,000 students, CAU is the largest of the four institutions (CAU, Morehouse College, Spelman College, and Morehouse School of Medicine) that comprise the Atlanta University Center Consortium. It is also the largest of the 37-member UNCF institutions. Notable alumni include: James Weldon Johnson; American civil rights activist, poet, and songwriter (Lift Every Voice and Sing “The Black National Anthem”; Ralph David Abernathy Sr., American civil rights activist; Congressman Hank Johnson, Georgia District 4; Kenya Barris, American award-winning television and movie producer; Kenny Leon, Tony Award-winning Broadway Director; Jacque Reid, Emmy Award-winning Television Personality and Journalist; Brandon Thompson, Vice President of Diversity and Inclusion for NASCAR; Valeisha Butterfield Jones, Chief Diversity and Inclusion Officer at the Recording Academy. To learn more about Clark Atlanta University, visit www.cau.edu.

February 20 2023

TicketReturn Welcomes The Citadel

Johnathan Kaplan Articles College Ticketing, Commencement Ticketing, Division One athletic programs, Division One School Ticketing, seamless event operation, Student Ticketing, University Ticketing

The Citadel has chosen to partner with TicketReturn for their industry-leading box office, online, and mobile ticketing technologies. The Citadel joins a robust list of Division One athletic programs to utilize the platform. TicketReturn looks forward to providing the campus with seamless event operation and revenue generation for years to come.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C. based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting, and fundraising features for sports and entertainment venues.

“We decided to go with TicketReturn because of the great customer service options the platform gives us. The ease of use for the client made the decision a no-brainer,” said Kyle Teegardin, Director of Ticket Sales at The Citadel. “Now being able to offer our clients the ability to transfer and put digital tickets into their mobile wallets will make life much easier for them. We have been behind the times with our ticketing platform, and TicketReturn allows us the ability to move towards digital ticketing. This was a great opportunity that we couldn’t pass up. We look forward to our partnership and growing our fanbase.”

The Citadel decided on TicketReturn because of the user interface and digital ticketing features. It was a priority to move their operation to a more technology centered solution that would allow patrons to utilize QR Codes, Texting, and Wallet Integrations. The Citadel wanted to utilize a software that was easier, faster, and more reliable for their growing fanbase.

“TicketReturn is excited to provide robust digital ticketing opportunities to The Citadel that will allow their fans a streamlined experience for purchasing and managing tickets,” said Christie Hussey, Chief Operating Officer for TicketReturn.

This partnership furthers TicketReturn’s commitment to provide ticketing solutions and services to pro sports, colleges & universities, performing arts, high schools, and museums throughout the country.

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About TicketReturn

TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

February 8 2023

Account Executive

Johnathan Kaplan

Account Executive

Apply Now

Location

Remote. Charlotte, NC region preferred.

Travel

Must be willing to travel, but expectations are 10-15% to locations within North America.

Job Description

TicketReturn has immediate career opportunities for a Sales Account Executive. This position will be responsible for selling our software products to professional sports teams, college and universities, cultural facilities, and other markets. Candidates should have prior experience selling ticketing software or other technology software.

Preferred candidates will have experience selling to higher education institutions, box office managers, regional or national venue operators and a strong software sales background. No relocation is required, but candidates in the Charlotte, North Carolina area are preferred. Occasional travel and trade show representation required. Competitive salary, 401k, PTO and Medical Benefits are offered.

Duties and Tasks/Essential Functions:

Generate leads and qualify sales opportunities.
Manage sales pipeline from prospecting to closing.
Lead sales presentations both onsite and utilizing web conferencing tools.
Manage sales activities to exceed assigned revenue goals.
Build and maintain relationships with clients to ensure retention.

Update and maintain CRM system for pipeline management, daily activity reports and forecasting.
Have an excellent knowledge of competitors, complimenting technologies, and current trends in the marketplace.
Work cross functionally with other departments including marketing, client support and technical support.

Experience/Skills:

2-5 years previous sales experience within ticketing, technology or software required; preferred candidate will have prior experience with professional or minor league sports teams, universities, performing arts facilities or museums.
Previous experience with high outbound call volume.
Demonstrated sales and negotiation skills with proven closing abilities.
Excellent communication and presentation skills; both written and verbal.

Ability to effectively manage time and prioritize projects.
Experience using CRM software.
Ability to develop and maintain productive working relationships with teammates in a virtual work environment.

EDUCATION / FORMAL TRAINING: BA or BS degree or higher, preferred.

COMPENSATION: Competitive salary, Commission, 401K, PTO, Medical Benefits.

Apply

Hot rods with white words for the news on the site

January 13 2023

The Bowling Green Hot Rods Return to TicketReturn

Johnathan Kaplan Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

TicketReturn is excited to announce that the Bowling Green Hot Rods will be returning to TicketReturn to take advantage of their industry-leading box office, online and mobile ticketing technologies. The state-of-the-art ticketing technology that is used by many MILB clubs will once again allow Hot Rods fans a much more pleasant purchasing and gameday experience.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C. based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“Our decision to transition back to TicketReturn was an easy one. With the advancement in technology continuing to grow, TicketReturn makes the buying process easier for our fans to purchase and access their tickets before entering the ballpark. With different accessibilities, it will allow our team to streamline many of our processes and allow us to be able to focus on areas where improvement may be needed.” – Kyle Wolz, Bowling Green Hot Rods General Manager

The Bowling Green Hot Rods moved back to TicketReturn to provide their fans an easier online buying process. Their fans can expect less clicks to go through when buying a ticket through TicketReturn, as well as the ability to add gameday experiences through NTI. Fans will also be able to download tickets to their mobile wallets to be scanned upon entry, creating a much more streamlined process.

“TicketReturn is pleased to return as the official ticketing provider for the Bowling Green Hot Rods. We are excited they are trusting us to help establish a more streamlined purchasing process while providing the latest in digital technology.” – Christie Hussey, Chief Operating Officer for TicketReturn.

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About TicketReturn TicketReturn is a leading provider of box office and online ticketing services serving more than 300 client venues and issuing more than 55 million tickets annually. As a leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serve minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.

January 13 2023

The Gateway Grizzlies Partner With TicketReturn

Johnathan Kaplan Articles Baseball, Baseball Ticketing, Minor League Baseball Ticketing, Pro Sports Ticketing

TicketReturn will be providing the Gateway Grizzlies with their industry-leading box office, online and mobile ticketing technologies. The state-of-the-art ticketing technology will make gameday a breeze for fans enjoying Frontier League baseball at GCS Credit Union Ballpark.

TicketReturn offers two decades of technology management experience to help clients across the country exceed their goals. The Charlotte, N.C. based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues.

“With the advancement in technology and smart phones it was paramount our organization kept up with these trends. TicketReturn allows us to move forward with the best technology to implement our needs across all platforms. Purchasing and sending tickets has never been easier with our new partnership with TicketReturn.” – Kurt Ringkamp, Gateway Grizzlies General Manager

The Gateway Grizzlies selected TicketReturn to help continue the adoption of digital ticketing among their loyal fan base. The seamless and convenient ticket interface provides baseball fans an intuitive digital ticketing option that is easy to use. TicketReturn’s functionality will allow the Grizzlies to introduce multiple variations of ticket packages and include several added value experiences that can be purchased along with ballpark admission.

“We are excited to partner with the Gateway Grizzlies as they introduce new digital technology powered by TicketReturn to their fans this season.” – Christie Hussey, Chief Operating Officer for TicketReturn.

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January 13 2023

Tormenta FC Selects TicketReturn

Johnathan Kaplan Articles Pro Sports Ticketing, Professional Soccer, Soccer Ticketing, USL League One

TicketReturn and South Georgia Tormenta FC have signed an agreement that will allow TicketReturn to serve as the team’s exclusive provider of industry-leading box office, online and mobile ticketing technologies. Tormenta FC opted to partner with a ticketing technology company that offers two decades of technology management experience to help clients across the country exceed their goals.

TicketReturn, a Charlotte, North Carolina, based company offers a full suite of ticketing innovations, including event marketing, access control, attendance reporting, accounting and fundraising features for sports and entertainment venues

“This new partnership with TicketReturn will provide our organization the features needed to power our box office operations as well as offer the best technology for digital ticketing options. We are excited to utilize this user-friendly ticketing platform in 2023 as we continue to solidify Tormenta’s presence in South Georgia.” – Jenn Morriss, Tormenta FC’s Director of Ticketing

Under this new agreement, Tormenta FC along with Tormenta FC 2 and USL W League Champions join the Greenville Triumph SC in USL League One using TicketReturn’s fan-friendly platform. The state-of-the-art ticketing technology will be the first touch point for soccer fans as they are welcomed into Tormenta Stadium in Statesboro, Georgia.

“TicketReturn is excited partner with Tormenta FC as we continue to make our state-of-the-art technology available to USL teams.” – Christie Hussey, Chief Operating Officer for TicketReturn.

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September 16 2022

Client Support Specialist

Johnathan Kaplan

Client Support Specialist

Apply Now

Location

Remote

Travel

Must be willing to travel, but expectations are 5 -10% to locations within North America. Trade Show representation will be required.

Job Description

TicketReturn, LLC, has an immediate career opportunity for a Client Support Specialist. The Client Support Specialist is the primary point of contact for TicketReturn clients performing services that include client implementations, training, assisting clients in trouble shooting to meet service expectations, and establishing and maintaining strong working relationships through effective communications with the primary users of the TicketReturn product suite.

Client Support Specialists are the frontline support staff for our clients. Specialists are responsible for answering general questions and troubleshooting basic application support. Each Client Service Specialist will represent the first level of communication to an assigned client and will be the client voice within the TicketReturn organization. Client Support Specialists are expected to maintain a professional demeanor and respond to clients in an efficient manner. To perform their job duties, representatives must be knowledgeable of all components of the TicketReturn product suite and be able to support all types of clients (i.e., professional baseball teams, universities, museums, race tracks, casinos, student ticketing, donor platform, and hosted clients).

Candidates should have 2+ years’ experience in a client support role as well as experience with ticketing software. Box Office experienced is preferred.

Responsibilities

Understand and manage client expectations to ensure strong client service and satisfaction by meeting the needs and requests of clients in a complete and timely manner.
Aid in solving problems with current systems and make recommendations for improvements based on client feedback.
Create comprehensive trouble tickets than can be escalated to the appropriate department when additional assistance is required to resolve a problem.
Provide product enhancements suggestions from clients to management team.
Participate in new client installations including database setup and identification of required training.

Review training materials and aid as needed to assure that all materials reflect current application functionality.
Participate in quality assurance testing for the TicketReturn product suite.
Develop and/or aid in the creation of product documentation.
Prepare material and participate in leading seminars at our annual ticketing forum.
Travel onsite to client sites if required to assist with any support function such as implementation, event day activities or training.

Skills & Knowledge Qualifications

Ability to work with clients in a consistently professional manner.
Good problem-solving skills including the ability to ask appropriate questions and listen to client responses.
Excellent verbal and written communications skills.
Previous experience (2+ years) working with box office and/or Internet-based ticketing solutions preferred.
Proficient in the use of standard office automation software and the ability to rapidly learn new applications used in the support of clients.

Ability to handle multiple conflicting priorities in a fast-paced environment
Results driven focus and ability to see issues through to completion in a timely manner
Able to work independently with minimal or no on-site supervision. Must be able to work from home office.

Evening and weekend work with on-call duties required. Normal hours of operations are 8 A.M. – 5 P.M. EST but candidate will be expected to be available to support clients as needed which may not fall within normal working hours.